FAQ'S

We have tried to anticipate questions you may have and have provided those answers for you.

For Event specific questions click "Events" below for School specific questions click "Schools" below.

Of course, we're happy to answer anything else you can dream up as well! You can always contact us HERE

Find The Answers to Your Questions

Events

HOW MANY COLOURS CAN A LOGO BE?


We produce logos digitally and they can be made in any number of colours.




WHAT IS THE COST FOR TRUE NORTH ORIGINALS TO BE AT OUR EVENT?


You pay us absolutely nothing! We assume ALL up front costs and do ALL the selling for you.




WHAT KIND OF PRODUCTS DO YOU BRING TO THE EVENT?


We want to maximize your fundraising revenue by providing fantastic choice to your participants. We determine colours and styles depending on the specific event and time of year. At a typical event we will sell a variety of t-shirts, long-sleeve shirts, hoodies, sweatshirts, and sweatpants. We use a mix of generic and branded apparel.




OUR EVENT TAKES PLACE AT MULTIPLE LOCATIONS. CAN YOU COVER MORE THAN ONE LOCATION?


Yes this is possible; however, we will need to ensure that this would be a sensible decision based on the number of participants at each venue.




HOW MUCH SPACE DO YOU NEED TO SET UP?


We can set up with as little as one table. That said, an ideal space would be about 40 feet wide and 15 feet deep. Space should never be an issue when determining whether or not to sell event apparel. We can accommodate almost any situation – indoor or outdoor.




DOES TRUE NORTH ORIGINALS NEED ANY HELP AT AN EVENT?


No. We employ professional production & event sales ambassadors to run the onsite apparel business. You can focus on your event, knowing we’ll handle your participants courteously and efficiently.




HOW LONG DOES IT TAKE TO MAKE CUSTOMIZED APPAREL?


It’s a quick process, with rare exception each garment only takes 2 – 3 minutes to create. This can be longer. if more graphics are added to the item.




DO ATTENDEES HAVE A VARIETY OF COLOUR AND SIZE OPTIONS?


We stock a wide variety of styles, colours and sizes. Should we not have a size or colour onsite, customers can always place an online order to ensure they get exactly what they want.




CAN I ORDER AN ITEM BEFORE OR AFTER AN EVENT?


Yes, absolutely! For this purpose we have created a web store whereby your attendees can order quickly and conveniently 30 days prior to, and after, your event.




WHAT IF WE DON'T HAVE A LOGO FOR OUR EVENT?


We have graphic artists/designers who will work with you to design a logo for your event. Best of all it is absolutely FREE with our services.




HOW MANY COLOURS CAN A LOGO BE?


We produce logos digitally and they can be made in any number of colours.




HOW DO YOU CUSTOMIZE THE APPAREL?


True North Originals customizes the apparel in many ways. We use a combination of the event and trendy sport specific logos. We also have the ability to add names, initials, and numbers. Not only do these add on designs boost your total revenue, they also produce a personalized memory for the event participants.





Schools

WHAT IF WE DON'T HAVE A LOGO or ARTWORK?


We have graphic artists/designers who will work with you to design artwork that fits your school/event.




HOW DO YOU CUSTOMIZE THE APPAREL?


True North Originals customizes the apparel in many ways. We use a combination of the school and sport/grad specific logos. We also have the ability to add names, initials, and numbers. Not only do these add on designs boost your total revenue, they also produce a personalized memory for students and teachers..




HOW MUCH DOES IT COST TO HAVE A TRUE NORTH ORIGINALS SCHOOL STORE?


You pay us absolutely nothing! We assume ALL up front costs and do ALL the selling for you and you earn money on all sales.




WHY CHOOSE TRUE NORTH ORIGINALS?


We guarantee fundraising revenue for your school. We work with your school to offer the merchandise you want. We offer Applied Learning Opportunities. We are Canadian.




HOW MANY COLOURS CAN A LOGO BE?


We produce logos digitally and they can be made in any number of colours.




WHAT KIND OF/HOW MANY PRODUCTS CAN BE IN OUR SCHOOL STORE?


We want to maximize your fundraising revenue by providing fantastic choice to you. We determine colours and styles depending on the specific event and time of year. In a typical store we will sell a variety of t-shirts, long-sleeve shirts, hoodies, sweatshirts, and sweatpants. We use a mix of generic and branded apparel.





GENERAL

WHAT PERCENTAGE OF SALES WILL OUR ORGANIZATION MAKE?


Once we review your event application, we can propose a commission structure. We want you to be motivated and rewarded!




WHAT IS THE QUALITY OF YOUR APPAREL?


We carry a mix of generic and branded apparel. All products are durable and designed to last! You will love the quality and the look.




WILL THE INK COME OFF THE APPAREL OVER TIME OR WITH WASHING?


Absolutely not. We guarantee no ink peeling, bleeding or cracking.




WHO ARE TRUE NORTH ORIGINALS?


We are a Canadian branding and apparel company that focuses on bringing pride, along with a sense of inclusion and accomplishment to events, schools, and companies. We are in the business of making you and your people look and feel great! Our Vision is to be a leading provider of branded apparel and souvenir items that make people feel great about their experiences, membership, and achievements. Our Mission is to be an important partner to schools, events, and companies across Canada, who are looking to bring their story to life through custom apparel, that best reflects their culture and brand.




WHY CHOOSE TRUE NORTH ORIGINALS?


Our parent company e11even Management have been in the event management business for many years and we pride ourselves on providing exceptional customer service and relationship management. We take the time to get to know your organization or event and propose the program that best matches your needs.




WILL THERE BE A SELECTION OF SIZES/STYLES AVAILABLE?


We understand the importance of producing apparel items that stand out. We offer a wide range of products that are current and relevant for all ages and styles. Our apparel and logo variations allow you to fully customize your program and bring your ideas to life. The possibilities are endless! We offer a large selection of colours and sizes and will work with you to have the right ones available to fit your needs.




IF I AM ORDERING ONLINE HOW DO I KNOW WHAT SIZE TO ORDER?


View the sizing guides below to find your size. Everyday wear Champion Coal Harbour





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