Question 1

HOW MUCH DOES IT COST TO HAVE A TRUE NORTH ORIGINALS SCHOOL STORE?

Accepted Answer

You pay us absolutely nothing! We assume ALL up front costs and do ALL the selling for you and you earn money on all sales.

Question 2

WHO ARE TRUE NORTH ORIGINALS?

Accepted Answer

We are a Canadian branding and apparel company that focuses on bringing pride, along with a sense of inclusion and accomplishment to events, schools, and companies.  
 
We are in the business of making you and your people look and feel great! 
 
Our Vision is to be a leading provider of branded apparel and souvenir items that make people feel great about their experiences, membership, and achievements.
 
Our Mission is to be an important partner to schools, events, and companies across Canada, who are looking to bring their story to life through custom apparel, that best reflects their culture and brand.

Question 3

WHY CHOOSE TRUE NORTH ORIGINALS?

Accepted Answer

We guarantee fundraising revenue for your school.
We work with your school to offer the merchandise you want.
We offer Applied Learning Opportunities.
We are Canadian.

Question 4

WHY CHOOSE TRUE NORTH ORIGINALS?

Accepted Answer

Our parent company e11even Management have been in the event management business for many years and we pride ourselves on providing exceptional customer service and relationship management. We take the time to get to know your organization or event and propose the program that best matches your needs.

Question 5

WHAT IS THE QUALITY OF YOUR APPAREL?

Accepted Answer

We carry a mix of generic and branded apparel. All products are durable and designed to last! You will love the quality and the look.

Question 6

WHAT IF WE DON'T HAVE A LOGO or ARTWORK?

Accepted Answer

We have graphic artists/designers who will work with you to design artwork that fits your school/event.

Question 7

WHAT IF WE DON'T HAVE A LOGO FOR OUR EVENT?

Accepted Answer

We have graphic artists/designers who will work with you to design a logo for your event. Best of all it is absolutely FREE with our services.

Question 8

HOW MANY COLOURS CAN A LOGO BE?

Accepted Answer

We produce logos digitally and they can be made in any number of colours.

Question 9

HOW MANY COLOURS CAN A LOGO BE?

Accepted Answer

We produce logos digitally and they can be made in any number of colours.

Question 10

WILL THE INK COME OFF THE APPAREL OVER TIME OR WITH WASHING?

Accepted Answer

Absolutely not. We guarantee no ink peeling, bleeding or cracking.

Question 11

WHAT PERCENTAGE OF SALES WILL OUR ORGANIZATION MAKE?

Accepted Answer

Once we review your event application, we can propose a commission structure.
 
We want you to be motivated and rewarded!

Question 12

WHAT KIND OF/HOW MANY PRODUCTS CAN BE IN OUR SCHOOL STORE?

Accepted Answer

We want to maximize your fundraising revenue by providing fantastic choice to you.
 
We determine colours and styles depending on the specific event and time of year.
 
In a typical store we will sell a variety of t-shirts, long-sleeve shirts, hoodies, sweatshirts, and sweatpants.
 
We use a mix of generic and branded apparel.

Question 13

WILL THERE BE A SELECTION OF SIZES/STYLES AVAILABLE?

Accepted Answer

We understand the importance of producing apparel items that stand out. 
 
We offer a wide range of products that are current and relevant for all ages and styles.  
 
Our apparel and logo variations allow you to fully customize your program and bring your ideas to life. The possibilities are endless! 
 
We offer a large selection of colours and sizes and will work with you to have the right ones available to fit your needs.

Question 14

HOW DO YOU CUSTOMIZE THE APPAREL?

Accepted Answer

True North Originals customizes the apparel in many ways.
 
We use a combination of the school and sport/grad specific logos.
 
We also have the ability to add names, initials, and numbers.
 
Not only do these add on designs boost your total revenue, they also produce a personalized memory for students and teachers..

Question 15

WHAT IS THE COST FOR TRUE NORTH ORIGINALS TO BE AT OUR EVENT?

Accepted Answer

You pay us absolutely nothing! We assume ALL up front costs and do ALL the selling for you.

Question 16

WHAT KIND OF PRODUCTS DO YOU BRING TO THE EVENT?

Accepted Answer

We want to maximize your fundraising revenue by providing fantastic choice to your participants.
 
We determine colours and styles depending on the specific event and time of year.
 
At a typical event we will sell a variety of t-shirts, long-sleeve shirts, hoodies, sweatshirts, and sweatpants.
 
We use a mix of generic and branded apparel.

Question 17

HOW DO YOU CUSTOMIZE THE APPAREL?

Accepted Answer

True North Originals customizes the apparel in many ways.
 
We use a combination of the event and trendy sport specific logos.
 
We also have the ability to add names, initials, and numbers.
 
Not only do these add on designs boost your total revenue, they also produce a personalized memory for the event participants.

Question 18

OUR EVENT TAKES PLACE AT MULTIPLE LOCATIONS. CAN YOU COVER MORE THAN ONE LOCATION?

Accepted Answer

Yes this is possible; however, we will need to ensure that this would be a sensible decision based on the number of participants at each venue.

Question 19

HOW MUCH SPACE DO YOU NEED TO SET UP?

Accepted Answer

We can set up with as little as one table. That said, an ideal space would be about 40 feet wide and 15 feet deep.
 
Space should never be an issue when determining whether or not to sell event apparel.
 
We can accommodate almost any situation – indoor or outdoor.

Question 20

DOES TRUE NORTH ORIGINALS NEED ANY HELP AT AN EVENT?

Accepted Answer

No. We employ professional production & event sales ambassadors to run the onsite apparel business.
 
You can focus on your event, knowing we’ll handle your participants courteously and efficiently.

Question 21

IF I AM ORDERING ONLINE HOW DO I KNOW WHAT SIZE TO ORDER?

Accepted Answer

View the sizing guides below to find your size. 
Everyday wear(undefined)
Champion(undefined)
Coal Harbour(undefined)

Question 22

HOW LONG DOES IT TAKE TO MAKE CUSTOMIZED APPAREL?

Accepted Answer

It’s a quick process, with rare exception each garment only takes 2 – 3 minutes to create. This can be longer. if more graphics are added to the item.

Question 23

DO ATTENDEES HAVE A VARIETY OF COLOUR AND SIZE OPTIONS?

Accepted Answer

We stock a wide variety of styles, colours and sizes.
 
Should we not have a size or colour onsite, customers can always place an online order to ensure they get exactly what they want.

Question 24

CAN I ORDER AN ITEM BEFORE OR AFTER AN EVENT?

Accepted Answer

Yes, absolutely!
 
For this purpose we have created a web store whereby your attendees can order quickly and conveniently 30 days prior to, and after, your event.

FAQ'S